Replacing your windows or doors is a significant investment, and it's natural to have questions. Find answers to some of the questions we hear most often below. If you don't see what you're looking for, our team is always happy to help.
Estimates & Sales
Does my spouse need to be present when we get a quote?
We do not require both homeowners to be present. However, having all decision-makers there can make the process easier, especially when choosing highly customizable products like entry doors. It allows us to understand everyone's preferences and provide a more accurate quote based on the performance and appearance you're looking for.
How long does the estimate take?
Most estimate appointments take no longer than 90 minutes. Timing can vary depending on the number of windows or doors, available options, the scope of the project, and your questions. We respect your time and will never stay longer than you want us to.
Why can't I get an estimate over the phone?
Replacement windows and doors come with many product, performance, and customization options. An in-person appointment allows us to understand what matters most to you, evaluate your project, and provide an accurate estimate based on your specific needs.
Will Hallmark be the cheapest?
We can't guarantee we'll be the lowest quote you receive, and that's not our goal. We focus on providing lasting value through quality products, expert installation, dependable service, and strong warranty support.
The window and door industry includes everything from small independent contractors to national corporations, so pricing can vary significantly depending on the products and services included.
I've already heard a presentation from another company. Can you just give me a price?
Every manufacturer builds its windows differently, using different features, materials, and quality standards. We want to make sure you understand the products we're recommending and what is included in your quote so you have the information you need to make a confident decision.
What areas does Hallmark Home Solutions serve?
Hallmark Home Solutions proudly serves homeowners throughout Northeast Ohio, including Wooster, Orrville, Seville, Medina, Wadsworth, Chippewa Lake, Strongsville, Brunswick, Westfield Center, Smithville, Dalton, Massillon, Apple Creek, North Lawrence, Copley, and Ashland.
Don't see your city listed? Contact our team to see if we serve your area!
Windows & Doors
Can I buy just one window?
We require a minimum purchase of three windows.
Can you replace windows in a modular home?
Yes. We can install replacement windows in modular homes.
What window brands do you sell?
We work with seven different window and door manufacturers, allowing us to recommend products that best match your home's needs, your preferences, and your budget.
Can I customize what I purchase?
Absolutely. Our products are ordered specifically for your project, with a variety of styles, colors, finishes, glass, hardware, and other options available depending on the product you choose.
Installation
How do I know my windows or doors will be installed properly?
We work with the same experienced installation crews year-round. Our installers are knowledgeable industry veterans who we know and trust.
We believe a quality window or door is only as good as its installation, which is why expert installation is an important part of every Hallmark project.
How do I know my products will be ordered correctly?
Hallmark President Bryan Hall personally handles the final measurements for replacement windows and doors. He also verifies the project details before products are ordered to help ensure everything is made according to your selections and specifications.
Will I be charged extra for removing old windows, doors, or project debris?
No. The costs associated with your specific project are included in the contract you sign. Our team removes the windows or doors we're replacing along with the debris created during installation.
Warranty Information
What warranties do you offer?
The manufacturers we work with provide limited lifetime warranties on most products. Hallmark Home Solutions also provides a Lifetime Service Warranty, which covers our service to assess warranty issues and install manufacturer-covered replacement parts.
Can Hallmark really stand behind its warranties?
Yes. We source our products directly from privately owned, regional manufacturers. These relationships allow us to respond to service and warranty issues efficiently and work directly with the manufacturer when needed.
What should I do if I have a warranty issue?
Warranty issues can arise unexpectedly, and we're here to help. Hallmark Home Solutions will work with you and the manufacturer to resolve eligible warranty concerns.
Call us at 330-464-9980 or complete our warranty claim form to get started.
CARE TIPS
How do I clean my vinyl windows and doors?
Vinyl windows and doors require very little maintenance. In many cases, rainfall is enough to remove everyday dirt. When additional cleaning is needed, use a soft cloth or soft-bristle brush with an appropriate household cleaner.
Avoid high-pressure washing and aggressive organic solvents, including chlorine bleach, liquid grease removers, nail polish remover, and furniture polish or cleaners, as they may affect the vinyl's appearance.
For tougher stains, household products such as Mr. Clean Magic Eraser®, Fantastik®, Murphy Oil Soap®, Windex®, and other cleaners may be appropriate depending on the stain. Always follow the cleaner manufacturer's instructions and use abrasive products cautiously, as they may affect glass or frame surfaces.
Hallmark Home Solutions does not endorse specific proprietary cleaning products or make warranties regarding their performance.
PREPARATION
How should I prepare my home for window installation?
Before installation day, clear the areas surrounding your windows to give our team plenty of room to work. Move furniture, plants, area rugs, and other belongings away from the windows and any pathways our installers will need to access.
For exterior work, remove patio furniture, lawn decorations, toys, and other items that may be in the way. Our team may need additional space for ladders, scaffolding, or equipment to safely access upper-level windows.
Do I need to remove my curtains, blinds, or wall decorations?
Yes. We recommend removing all curtains, blinds, and other window treatments before installation. It's also a good idea to temporarily remove pictures, shelves, and wall decorations near the work area. Installation can create vibrations, so taking these precautions helps protect your belongings from potential damage.
Will my home be protected during installation?
Our installation team takes precautions to protect your home and minimize disruption throughout the process. Drop cloths and protective coverings will be used as needed to help keep work areas clean.
Window replacement can create some dust, particularly when removing older windows. While our team works to minimize the mess, we recommend covering or relocating any nearby furniture or belongings you want to keep protected.
What should I do if my windows are connected to a security system?
If your existing windows or doors are connected to a home security system, make arrangements to have the alarms disconnected before installation. Depending on your system, you may need to contact your security provider to coordinate disconnection and reconnection once your new windows are installed.
Can children and pets be home during installation?
Children and pets are welcome to remain home, but we ask that they stay away from active work areas for everyone's safety. If you need to access an area where our team is working, simply coordinate with the crew lead so work can be paused safely.
What should I expect on installation day?
When our installation team arrives, you'll help identify where they can park, unload materials, and set up equipment.
Before work begins, we recommend walking through the project with the crew lead to confirm window locations, sizes, and configurations. Our team may also need access to electrical outlets for tools and equipment. Once everything is confirmed, our installers will get to work bringing your new windows to life.
Do I need to be home during the entire installation?
No. Once you've reviewed the project details with our crew and installation is underway, you're welcome to leave. Simply let the crew lead know your plans and exchange contact information in case any questions arise. You can also coordinate a time for the final walkthrough once the installation is nearing completion.
When is payment due for my window installation?
Final payment is due once your installation is complete. You'll receive an email with your remaining balance before your scheduled installation date. We offer several convenient payment options, including cash or check provided to your installer, or credit card payment through the link included in your invoice.
If you've chosen financing, your lender will email you instructions to confirm that the work has been completed.
If you have any questions about your balance or payment options, please contact our office before your installation date.
