Warranty Info

Warranty issues can arise unexpectedly. We are happy to work with you and the manufacturer to remedy any issues that may arise.

Please give us a call at 330-465-2981 or fill out the form below to submit a warranty claim.

Warranty Claim

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Care Tips

Vinyl windows and doors come closer to maintenance-free than most exterior building products. They may become dirty just as a freshly painted house or a new automobile, or any other product which is exposed to atmospheric conditions. With very little effort, you can keep your vinyl window and door frames clean. In most cases, a heavy rain is sufficient to clean these products. Avoid washing windows with high-pressure spray. If rain does not do a satisfactory job, follow these simple instructions:

The following information is based on a study conducted by the "Vinyl Window and Door Institute" on the efficacy of cleaning vinyl window frames after two years of outdoor exposure.

Normal Maintenance

Wash using a soft cloth or ordinary-handled soft bristle brush. For difficult to remove dirt and stains such as top soil, motor oil, lithium grease, crayon, felt-tip pen, caulking, lipstick, grass, bubble gum, mold and mildew, use the readily available household cleaners listed here: (follow manufacturers on use of cleaners)

In some cases, you may wish to use a mildly abrasive cleaner such as Soft Scrub, Ajax, Bon Ami, etc., but the use of any abrasive material could have a negative effect on the surface of the glass and window or door frames.

Do not use cleaners containing aggressive organic solvents because they could affect the surface appearance of the vinyl. Examples of such cleaners are chlorine bleach, liquid grease remover, nail polish remover, and furniture polish/cleaners.

Suggested Cleaners

(To remove stains from vinyl window and door frames)

Bubble gum – Mr. Clean Magic Eraser, Fantastik®, Murphy® Oil Soap, solution of vinegar and water (70/30), Windex®
Crayon - Mr. Clean Magic Eraser, Lest oil® Oil Based Caulk - Mr. Clean Magic Eraser, Fantastik®
Felt-tip pen - Mr. Clean Magic Eraser, Fantastik®, water based cleaners
Grass - Mr. Clean Magic Eraser, Fantastik®, Lysol®, Murphy® Oil Soap, Windex®
Lipstick - Mr. Clean Magic Eraser, Fantastik®, Lysol®, Murphy® Oil Soap
Lithium Grease - Mr. Clean Magic Eraser, Fantastik®, Lysol®, Murphy® Oil Soap, Windex®
Mold and Mildew - Mr. Clean Magic Eraser, Fantastik®, Lysol, solution of vinegar and water (70/30), Windex®
Motor Oil - Mr. Clean Magic Eraser, Fantastik®, Lysol®, Murphy® Oil Soap, Windex® Oil - Mr. Clean Magic Eraser, Soft Scrub®
Paint - Mr. Clean Magic Eraser, BrilloPad®, Soft Scrub® Pencil - Mr. Clean Magic Eraser, SoftScrub® Rust - Mr. Clean Magic Eraser, Fantastik®,Lysol®, Murphy® Oil Soap, Windex®
Tar - Mr. Clean Magic Eraser, Fantastik®,Lysol®, Murphy® Oil Soap, SoftScrub®, TopSoil®
Top Soil - Mr. Clean Magic Eraser,Fantastik®, Lysol®, Murphy®Oil Soap

Cleaning materials listed in alphabetical order. Hallmark does not endorse proprietary products or processes and makes no warranties for the products.